EASYWORKSNot sure which you need?
Run the free Scan first. It shows when your calls actually come in, and that usually settles the hire versus system question faster than any pitch.
A good receptionist is hard to beat. They also go home.
If you can hire a good receptionist and keep them, that is a genuinely strong option and this page is not going to talk you out of it. A person reads a room, handles the awkward call and builds a relationship with your regulars. What they cannot do is be there at 8pm, be in two places when three calls land at once, or pick up where they left off while on holiday.
The honest version
The framing we would avoid is that this replaces the person. In practice the businesses that get the most from it already have someone at the desk, and the system takes the repetitive calls so that person can do the work only a human can. If you are choosing between the two purely on cost, that is a real conversation to have on a call, with your actual numbers rather than an average.
FAQ
Usually, but the honest answer depends on your call volume and what a hire costs where you are, so we are not going to put a number on this page. The Blueprint works it out with your figures.
The ones we have seen go well are the ones where it takes the annoying calls off the desk rather than looming over the role. How it is introduced matters, and it is worth planning that rather than announcing it.
They route to a real person. The system handles routine and books appointments, it does not try to handle everything.
Yes, and that is a common starting point. Keep your people on the day, cover the hours nobody is there. It is also the easiest way to see whether it is worth widening.
EASYWORKSRun the free Scan first. It shows when your calls actually come in, and that usually settles the hire versus system question faster than any pitch.