Housecall Pro runs the job. We cover the hours it does not.
Yes, we build around Housecall Pro. It is a sensible choice for most home service businesses and we are not here to talk you out of it. What we handle is narrower and earlier. Housecall Pro is excellent once a customer has reached you. The gap is the customer who tried at 7pm, got voicemail, and called the next name on the list instead.
What we add
Evenings, weekends, and the second call that comes in while you are already talking to someone. These never show up as lost work because they never became a job.
Customers booked through our system land in Housecall Pro properly, so your existing workflow does not change.
Estimates get chased on a schedule until you have an answer. Busy weeks are exactly when this stops happening manually.
Housecall Pro can prompt for reviews. If yours is set up and working, we leave it alone. If it is not, we cover it.
What we do not touch
If a feature is already switched on and working, we leave it switched on.
Why it matters
Most Housecall Pro users are small enough that the owner is still on the tools. That is the whole problem. You cannot answer a phone from inside a crawlspace, and the customer calling does not wait. This is the most common leak we find in the trade and it is invisible in every report you have.
The free Scan measures it rather than guessing. How many calls go unanswered, how fast enquiries get a reply, and how much of the business stops when you do.
If Housecall Pro already covers something well, the Scan says so and we do not build it again. Paying twice for the same feature is how people end up hating their software.
FAQ
No. It stays. We sit in front of it on the part it was never designed to cover, which is answering and chasing. If the Scan finds you would genuinely be better elsewhere we will say so, but that is unusual and the decision is yours regardless.
Only if yours is switched on and working, which is worth checking. Plenty of accounts have the feature and have never enabled it. The Scan looks before we build anything.
Close to none, which is the point. We build it, train your team live, and then run it on a monthly plan. If it needs babysitting it will get abandoned.
You do. Your Housecall Pro data stays yours and in Housecall Pro. Anything in our system is exportable whenever you ask.
The free Scan takes about a minute. If Housecall Pro already covers something, it says so and we do not sell it to you.