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After Hours Answering for Plumbing, HVAC and Electrical Emergencies

Wake up for the flood. Sleep through the dripping tap.

After hours calls are where trades make their best money and lose their sleep. A burst pipe at 11pm is a premium job. A dripping tap at 11pm is a morning booking that did not need to wake anyone. We answer every night and weekend call, sort the real emergencies by your rules, page your on call tech for those, and book everything else into the first open slot.

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An example

Saturday, 11:40pm.

CallerHi, there is water coming through our basement ceiling, I think a pipe burst
Your shopOkay, let us get someone to you. First, do you know where your main water shutoff is? It is usually where the water line comes into the house, near the front of the basement.
CallerI think so, yes
Your shopPlease turn it off now if it is safe to reach. I am paging our on call plumber with your details. He will call you within 10 minutes. The after hours call out fee is the one I just texted you. What is the address?

An illustration of the flow, written for this page. Your version uses your services, your hours and your rules.

After hours today

  • Voicemail, so the caller tries the next company
  • Or the owner answers every call at every hour
  • No way to tell a real emergency from a morning job
  • Expensive overnight answering services that only take messages

With Easyworks after hours

  • Every call answered, 7 nights a week
  • Your emergency rules decide who gets woken up
  • Safety steps given while help is on the way
  • After hours fee stated up front, as you set it
  • Non urgent calls booked for the morning, nobody paged

How it gets set up

Built on your on call rules.

  1. We write your emergency list with you: what pages the on call tech, what waits for morning, what is never your job.
  2. We set the on call rotation and the after hours fee you want quoted.
  3. Calls forward to us at your closing time and back to you at opening.
  4. Every page and every booking is logged, so you can see what the night was worth.

Built alongside Jobber, ServiceTitan, Housecall Pro, Workiz, FieldEdge and ServiceM8, so nothing moves out of the software you already run.

FAQ

After hours questions.

It asks the questions on your list (is water actively leaking, is there heat, is there a burning smell). If it does not meet your rule, it explains the after hours fee and offers the first morning slot instead. Callers can always choose to pay for the call out.

Only the basic steps you approve, like turning off the main water or leaving the house if they smell gas and calling 911. It never gives instructions beyond that.

It tries the next person on your list, then you. You set the order.

You do. The phone number, the Google profile, the customer list and the conversations stay yours. If you ever leave, you take all of it.

Same trade, next leak

Other fixes for home service companies.

Answering service and AI receptionist

Every call picked up while you are on the tools.

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Missed call text back

A text in seconds when you cannot pick up.

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Quote follow up

Every estimate chased until it is a yes or a no.

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Google reviews

A review ask after every finished job.

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EASYWORKS

Find out what your nights are worth.

The free Scan takes about a minute and shows where this is leaking for you. If it is not, it says so.

Run the free Scan