← Home Service Companies

Answering Service for Contractors, HVAC and Plumbers

It books the visit. A message pad does not.

Most answering services take a name and a number and email it to you. By the time you call back from the truck, the customer has already booked whoever picked up. Ours is an AI receptionist set up on your trade, your service area and your dispatch rules. It answers on the first ring, asks what your dispatcher would ask, and puts the visit in the calendar.

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An example

A Tuesday call while the crew is on a roof.

HomeownerHi, our furnace is making a loud banging noise when it kicks on. Do you guys do repairs in Langley?
Your shopWe do. Is it still heating the house, or has it stopped altogether?
HomeownerIt is heating, it is just loud. Kind of worrying.
Your shopGot it, so not an emergency. Our diagnostic visit is a flat service call fee, and the tech quotes the repair on site before doing anything. I have Thursday morning or Friday after 1. Which works?
HomeownerThursday morning.
Your shopBooked for Thursday between 8 and 10. I will text you a confirmation and the tech will text when he is on the way. If the noise gets worse or you smell gas, call back and say emergency.

An illustration of the flow, written for this page. Your version uses your services, your hours and your rules.

With a message taking service

  • Customer leaves details, you call back hours later
  • Half the callbacks go to voicemail or they already booked someone
  • Nobody asks the questions that sort a repair from an emergency
  • Per minute or per call billing that climbs in busy season

With an Easyworks receptionist

  • Answered on the first ring, every time, including the second call that comes in during the first
  • Asks your qualifying questions and books into open slots
  • Quotes only what you allow, like the service call fee
  • Emergencies routed to your on call phone by your rules
  • Every call summarised in your CRM with the recording

How it gets set up

Live in about a week.

  1. A call with Brad to write down how you actually take a job: services, area, fees, what counts as an emergency, who is on call.
  2. We build the receptionist on that script and connect it to your calendar or field software.
  3. You and your team call it and try to break it. We tune the wording until it sounds like your shop.
  4. Calls forward when you are busy or after hours, or all the time. Your choice, and you can change it any day.
  5. Every month we read the calls, fix what customers stumbled on and send you a short report.

Built alongside Jobber, ServiceTitan, Housecall Pro, Workiz, FieldEdge and ServiceM8, so nothing moves out of the software you already run.

FAQ

Contractor answering service questions.

Yes, if they ask it says so plainly. What callers tend to care about is that someone answered and booked them.

It asks the questions you set (no heat, water on the floor, burning smell) and anything that matches goes straight to your on call number or the next emergency slot. It never sits on an emergency.

Only the ones you give it, usually the service call or diagnostic fee and maybe ranges for common jobs. Real quotes stay with your techs.

To get started, $600 to $1,500 one time, then $200 to $800 a month. Those are starting points, not a fixed menu; the final price depends on what you need and what we agree on together. After the build it is month to month, 30 days notice, no exit fee.

You do. The phone number, the Google profile, the customer list and the conversations stay yours. If you ever leave, you take all of it.

Same trade, next leak

Other fixes for home service companies.

Missed call text back

A text in seconds when you cannot pick up.

→

Quote follow up

Every estimate chased until it is a yes or a no.

→

Google reviews

A review ask after every finished job.

→

After hours emergency line

Night and weekend calls sorted and routed.

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EASYWORKS

Find out how many calls you are missing.

The free Scan takes about a minute and shows where this is leaking for you. If it is not, it says so.

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