← Med Spas

Med Spa Answering Service and AI Receptionist

You are mid treatment. The next client is on the phone.

In a med spa the people answering the phone are usually the people doing the treatments. So calls go to voicemail at exactly the moment a new client has worked up the nerve to book. Our receptionist answers in your clinic's voice, explains your consultation process, answers the questions you have approved and books the consult. Clinical questions go to your injector, always.

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An example

A call during a 2pm treatment.

CallerHi, I am interested in lip filler but I have never had it done. How does it work at your clinic?
Your clinicLots of our clients start exactly there. Every first treatment begins with a consultation with our nurse injector, where you talk through what you want and whether it is right for you. There is no obligation to book a treatment.
CallerHow much is the consult?
Your clinicThe consult fee is credited to your treatment if you go ahead the same day. I have Thursday at 5:30 or Saturday at 11. Which suits you?
CallerSaturday
Your clinicYou are booked for Saturday at 11. I am texting you a short intake form so the nurse can review it before you arrive.

An illustration of the flow, written for this page. Your version uses your services, your hours and your rules.

When you are with a client

  • Calls to voicemail, DMs answered hours later
  • Price shoppers and serious clients get the same slow reply
  • New clients book the clinic that answered first
  • Front desk cost that does not make sense at your size

With an Easyworks receptionist

  • Calls and messages answered in your clinic’s voice
  • Consultations booked into your real availability
  • Only answers you approved, nothing clinical
  • Intake forms sent before the client arrives
  • Every conversation logged for your team

How it gets set up

Written with your injector, not around them.

  1. We write the approved answers with your medical director or lead injector: what it can say, what always goes to a clinician.
  2. We connect to your booking software and set which services need a consultation first.
  3. Your team tests it as nervous first time clients and as tricky ones. We tune until it sounds like you.
  4. Monthly, we review conversations and update answers as your menu changes.

Built alongside Boulevard, Zenoti, Vagaro, Mindbody, Fresha and Square Appointments, so nothing moves out of the software you already run.

FAQ

Med spa answering service questions.

No. It explains your process, your consultation and general information you have approved. Anything about suitability, side effects or medical history goes to a clinician.

We build around the common ones, including Boulevard, Zenoti, Vagaro, Mindbody, Fresha and Square Appointments.

Yes. Calls, texts, website chat and social DMs can all go through the same receptionist, so replies are consistent.

To get started, $600 to $1,500 one time, then $200 to $800 a month. Those are starting points, not a fixed menu; the final price depends on what you need and what we agree on together. After the build it is month to month, 30 days notice, no exit fee.

Same trade, next leak

Other fixes for med spas.

Booking after hours

11pm is when clients decide.

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Lead and consultation follow up

Enquiries and undecided consults followed up.

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Rebooking and treatment reminders

Clients due for their next treatment, rebooked.

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Google reviews for med spas

The first thing a new client checks.

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EASYWORKS

See how many enquiries wait while you are treating.

The free Scan takes about a minute and shows where this is leaking for you. If it is not, it says so.

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